Living Song CIC works with vulnerable adults on occasions, offering singing and / or song making workshops.

This policy outlines the steps Living Song CIC will make to safeguard an adult with care and support needs if they are deemed to be at risk. This policy sets out the roles and responsibilities of Living Song CIC in working together with other professionals and agencies in promoting the adult’s welfare and safeguarding them from abuse and neglect.

Living Song CIC will ensure that decisions made will allow adults to make their own choices and include them in any decision-making. This includes for:

  • Creative processes
  • Repertoire choices
  • Performance opportunities
  • Organization in working spaces
  • Collaborations

Living Song CIC will also ensure that safe and effective working practices are in place.

This policy is intended to support staff and volunteers working with and for Living Song to understand their role and responsibilities in safeguarding adults.All staff and volunteers are expected to follow this policy. The key objectives of this policy are for all employees and volunteers Living Song CIC to:

  • Have an overview of adult safeguarding
  • Be clear about their responsibility to safeguard adults
  • Ensure the necessary actions are taken where an adult with care and support needs is deemed to be at risk


This policy is available to all artists, workshop leaders and teachers who work with Living Song CIC. We will not tolerate the abuse of adults in the organisation and staff and volunteers should be made aware of how this policy can be accessed.


 ‘Safeguarding means protecting an adult’s right to live in safety, free from abuse and neglect. It is about people and organisations working together to prevent and stop both the risks and experience of abuse or neglect, while at the same time making sure that the adult’s wellbeing is promoted including, where appropriate, having regard to their views, wishes, feelings and beliefs in deciding on any action. This must recognise that adults sometimes have complex interpersonal relationships and may be ambivalent, unclear or unrealistic about their personal circumstances.’

Care and Support Statutory Guidance, Department of Health, updated February 2017

All adults should be able to live free from fear and harm. But some may find it hard to get the help and support they need to stop abuse.

An adult may not be unable to protect themselves from harm or exploitation due to many reasons, including their mental or physical incapacity, sensory loss or physical or learning disabilities. This could be an adult who is usually able to protect themselves from harm but maybe unable to do so because of an accident, disability, frailty, addiction or illness.


  • Empowerment
  • Prevention
  • Proportionality
  • Protection
  • Partnership
  • Accountability


The principles above apply to staff employed by Living Song CIC, Volunteers, Artists and Young Artists. It applies to all adults we work with, including those living in challenging circumstances, in care due to illness, mental or physical.   Living Song CIC will ensure that the safeguarding action agreed is the least intrusive response to the risk. We expect partners from the community, or organizations involved in any safeguarding work in preventing, detecting and reporting neglect and abuse, working with Living Song CIC should be transparent and accountable in delivering safeguarding actions.


MSP means a case should be person-led and outcome-focused. The individual should be involved in identifying how best to respond to their safeguarding situation by giving them more choice and control as well as improving quality of life, wellbeing and safety.

Living Song CIC will not tolerate the abuse of adults and will work with partner organisations during projects or singing programmes to ensure that adults are involved in their safeguarding arrangements and each individual is dealt with on a case by case basis.  As adults may have different preferences, histories and life styles, the same process may not work for all.

WHO DO ADULT SAFEGUARDING DUTIES APPLY TO                                                                                                   

The Care Act 2014 sets out that adult safeguarding duties apply to any adult who:

  • has care and support needs, and
  • is experiencing, or is at risk of, abuse and neglect, and
  • is unable to protect themselves from either the risk of, or the experience of abuse or neglect, because of those needs. 


The named responsible person for safeguarding duties (MSP)  for Living Song CIC is Jane Wheeler.

All staff and volunteers should contact Jane Wheeler forany concerns/queries they have in regards to safeguarding adultsA log of the concern must be kept.

The MSP will be responsible to make decisions about notifying adult social services if required and consider alternative actions, where necessary.

The MSPwill also ensure that the safeguarding adults policies and procedures are in place and up to date. They will ensure a safe environment is promoted for staff and volunteers. Jane Wheeler will ensure they are up to date with their safeguarding adults training.


Staff and volunteers at Living Song CICwho have any adult safeguarding concerns should:

  1. Respond
  • Take emergency action if someone is at immediate risk of harm/in need of urgent medical attention. Dial 999 for emergency services
  • Get brief details about what has happened and what the adult would like done about it, but do not probe or conduct a mini-investigation
  • Seek consent from the adult to take action and to report the concern. Consider whether the adult may lack capacity to make decisions about their own and other people’s safety and wellbeing.  If you decide to act against their wishes or without their consent, you must record your decision and the reasons for this.
  1. Report
  • Name the person to whom staff/volunteers need to report any potential safeguarding concerns. This will usually be the organisation’s designated safeguarding lead (see above)
  1. Record
  • Write an email as soon as possible addressed to the MSP, outlining the incident or any issues, describing what happened, what action wad taken, what action was recommended or promised.
  • As far as possible, records should be written contemporaneously, dated and signed.
  • Keep records about safeguarding concerns confidential and in a location where the alleged abuser will not have access to the record. Access should not be given to any unauthorised personal for accessing confidential information including the sharing of passwords. Living Song CIC Privacy Policy.
  1. Refer

In making a decision whether to refer or not, the designated safeguarding lead should take into account:

  • The adult’s wishes and preferred outcome
  • Whether the adult has mental capacity to make an informed decision about their own and others’ safety
  • The safety or wellbeing of children or other adults with care and support needs
  • Whether there is a person in a position of trust involved
  • Whether a crime has been committed

This should inform the decision whether to notify the concern to the following people:

  • The police if a crime has been committed and/or
  • Relevant regulatory bodies such as Care Quality Commission, Ofsted, Charities commission
  • Service commissioning teams
  • Family/relatives as appropriate (seek advice from adult social services)

The designated safeguarding lead should keep a record of the reasons for referring the concern or reasons for not referring.

Incidents of abuse may be one-off or multiple and may affect one person or more. Staff and volunteers should look beyond single incidents to identify patterns of harm. Accurate recording of information will also assist in recognising any patterns.

As soon as Adult Social Services becomes involved, a 4-stage safeguarding adults process is followed.  For more information about this 4-stage safeguarding adults process, refertothe London Safeguarding Adults Procedures.


All staff, management, trustees and volunteers at Living Song CIC are expected to report any concerns to the named MSP. If the allegation is against one Living Song CIC member, workshop leader, artist, young artist, teacher, volunteer, trustee or directors, seek advice from Living Song CICMSP Jane Wheeler.  If the allegation is against the safeguarding lead, Living SongCIC will seek advice from the relevant council, or organisation concerned.

The designated safeguarding adults lead should be responsible for providing acknowledgement of the referral and brief feedback to the person raising the original concern. Feedback should be given in a way that will not make the situation worse or breach the Data Protection Act.  If the police are involved, they should be consulted prior to giving feedback to the referrer to ensure any criminal investigation is not affected.


Living Song CIC aims to operate with integrity, transparency and honesty. This includes when things go wrong.  All staff and volunteers should apologise and be honest with service users and other relevant people when things go wrong.


This can be used when decisions on behalf of those adults with care and support needs who are unable to make some decisions for themselves.  Refer to the Mental Capacity Act Code of Practice,

You will need to involve an advocate if the person lacks capacity to make decisions about the safeguarding concern.


It is may be difficult for adults with care and support needs to protect themselves and to report abuse. They rely on you to help them.


Living Song CIC expects all staff, volunteers, artists, young artists, teachers, trustees to maintain confidentiality at all times.  In line with Data Protection law. Living Song CIC does not share information if not required.  Living Song CIC Privacy Policy.

It should however be noted that information should be shared with authorities if an adult is deemed to be at risk of immediate harm. Sharing the right information, at the right time, with the right people can make all the difference to preventing harm.  For further guidance on information sharing and safeguarding see:


Living Song CIC is committed to safe employment. Safe recruitment practices, such as Disclosure and Barring checks reduce the risk of exposing adults with care and support needs to people unsuitable to work with them. Refer to the council’s guidance on Safer Recruitment (please note this guidance is currently being updated).


Living Song CIC ensures that all staff, Artists, young artists, teachers and volunteers have received basic awareness training on safeguarding adults as they may come across adults with care and support needs who may be at risk of abuse. Those adults may report things of concern to staff or volunteers who should be equipped with the basic knowledge around safeguarding adults and be confident to identify that abuse is taking place and action is required.  All staff and volunteers should be clear about the core values of Living Song CIC and commitment to safeguarding adults.

Similarly, staff and volunteers may encounter concerns about the safety and wellbeing of children.  For more information about children’s safeguarding, refer to Living Song CIC Children protection and safe recruitment policy.

Updated May 2020